Frequently Asked Questions

Have you got a question? Save time and check our frequently asked questions before contacting us.

Please note: we will be closed from 1st November 2021 until 1st April 2022 for construction on site – find out more here.

Admission Tickets

What is included in the admission price?
Entrance into the Museum, and access to the Café and Gift Shop. On event days you may be charged a different admission price to include the event’s activities.

Are there discounts available?
Our discounts have changed this year due to the huge impact that Covid-19 has had on our revenue. Admission discounts (including £1-off offers) are no longer available, however discounts in the café and shop are available with certain tickets. Please check your ticket confirmation for details on this.

Do I have to book in advance, or can I just turn up?
We would strongly urge pre-booking your tickets online to ensure entry and to save with our Early Bird rates, but you can still pay on arrival!

How do I book a ticket?
Simply head to our Digitickets page here and follow the onscreen instructions.

How will I receive my ticket?
The email confirmation you receive from your online purchase is your ticket – it will have a booking reference and a barcode which you need to show on entry.

Do I need to print my ticket?
You don’t need to print your ticket – just make sure we can see your ticket clearly on your chosen device upon arrival.

How do I cancel my booking?
Tickets are non-refundable however we can rearrange your pre-booked date to a more convenient day free of charge. (Tickets paid for at the gate are non-transferrable.) Please contact our admin team for assistance on this:
Email: admin@edencamp.co.uk; Tel: 01653 697777.

Getting to the Museum

What should I do when I arrive at the museum?
Drive up to the gate and show our admission staff your pre-booked ticket (or purchase tickets on arrival). Our staff will then direct you to the car park and provide a map to help you find your way around.

How can I travel to the museum?
We are fortunate to be on a main road with easy access and reliable public transport. Click here for more details.

How long would you recommend for a visit?
We normally recommend 3-4 hours for your visit however some visitors have stayed all day as there is so much to see!

Facilities

Will your café be open?
Yes, our café will be open – please see our Food and Drink page for details.

Can I use the Cafe without purchasing tickets for the Museum?
Unfortunately, the Café and Gift Shop are open only to paid Museum visitors.

Do you cater for vegetarian and gluten-free diets?
Yes, we do however at the moment our menu is limited whilst we endeavour to return to ’normal’ following the lift on restrictions. Please see our current menu here.

Can I bring my own food and where can I eat it?
Yes, you can bring your own food; there are plenty of picnic benches and grassed areas for you to use to eat. We kindly ask that the indoor Café seating (where available) is used solely for those who have purchased from the Café.

Will your shop be open?
Yes, our Gift Shop will be open. Please be careful not to overcrowd.

Can I pay by card?
Yes, you can, we have card machines at all points of sale, accepting contactless from both card and device. There is no minimum card spend. Please note, we do not accept American Express.

Can I pay with cash?
Yes, we accept cash but strongly urge using contactless payment methods wherever possible.

Is there free parking?
Yes, all parking is free to use for admission ticket holders, however purchasing a ticket (on or offline) does not guarantee a parking space.

What time do the guided tours start/finish?
We do not operate guided tours as the museum is so large. The museum is self-guided, and you receive a map upon arrival. Audio books are currently undergoing a re-vamp, and these will be available soon. We do have braille books at our Reception to assist those who are visually impaired.

Am I allowed to take photographs?
Absolutely! We love to see our visitors enjoying themselves so please tag us in any photos you share on social media!

Are dogs allowed?
Yes! Four-legged friends are welcome all over the site, apart from our playgrounds; please keep them on leads, and clean up after them! There is even a special allocated area for them in our café, and if you head to the gift shop, there’s always a treat or two!

Family Visitors

What ticket options are available for families?
Family tickets are available, helping you make savings on individual admission prices. Click here to view the options.

Is there much for children to do?
Children can get interactive within some of the huts. We also have two playgrounds to cover all ages on site! Why not check out our Home Activities page here?

Where are the baby changing facilities?
The baby changing facilities are in the centre of our site, in Hut 14 which houses our brand-new toilet facilities, as well as accessible toilets. Unfortunately we do not have changing facilities suitable for children or adults.

Can children visit unaccompanied?
Children under the age of 16 must be accompanied by an adult at all times.

Do you have a children’s menu?
Yes, we do. Please note, whilst we endeavour to return to ‘normal’, our menu has altered: click here to see more.

Group Visitors

Do I get a discount for visiting as a group?
We offer a discounted rate for groups of 10 or more. Please contact our admin team for more information and to book:
Email: admin@edencamp.co.uk; Tel: 01653 697777

Can I bring my car club?
Eden Camp is a great and unique venue for Car Clubs, with a range of facilities to meet your club needs. Please contact our admin team for more information and to book:
Email: admin@edencamp.co.uk; Tel: 01653 697777

School Visitors

How do I book a visit?
Head to our Schools webpage and complete our booking form. A member of our admin team will get back to you confirm your booking and take a deposit.

Do we need to pre-book a visit?
Yes. Pre-booking a visit is essential. This will help us ensure that you have the best possible experience and will help us to prevent the Museum from becoming over-crowded.

What information do you need when we book a visit?
To book a visit, our Bookings Team will need to know your preferred date, number and age group/Key Stage of students, and number of staff in attendance. All details required are on the booking form here.

How many students and support staff can I bring to the Museum?
Currently we can accommodate a maximum of 200 students per day so we can ensure a safe and enjoyable visit for all. We operate a 1:5 ratio of staff to students.

How have you made visits to the Museum ‘COVID safe’?
Whilst restrictions have now been lifted, we are working hard to provide a safe space for you to enjoy your visit. You can find out about our continued efforts by visiting our Keeping Covid Safe page.

Do we need to wear face coverings inside the Museum?
Whilst face coverings are no longer a legal requirement, we strongly advise that all adults and children over the age of 12 wear a face covering in indoor spaces, especially during busier peak times.

How long is a visit to the Museum?
We normally recommend around 3-4 hours, however visits can take longer with large groups.

What happens when we arrive?
Please use the coach lane and drive up to the barrier. The leading staff member will need to go to reception to register arrival, settle any remaining balances and receive any resources. Your coach will then be admitted through the gate to park in the coach bay.

Do you have space for us to eat lunch?
Yes, we have three mess huts with different capacities. Please ensure you pre-book use of your mess hut to ensure we have time to clean in between groups.

Do you have space to keep our coats and bags during our visit?
We can accommodate some coats and bags however for ease we recommend leaving items on the coach. Should you need us to store any items, please request this ahead of your booking. Please note, we do not accept responsibility or liability for any loss, damage or theft of items stored.

Are we able to go to the Café on our visit?
Yes, we can accommodate groups in the café. Visits need to be pre-booked and may need to be spread across more than one sitting depending on the size of your group. Any café bookings will need to purchase onsite food.

Are we able to go into the Gift Shop on our visit?
Yes, of course! The shop will be open for you to visit. Please be careful not to overcrowd; if you are in a big group, we recommend visiting in smaller numbers

Are all parts of the Museum accessible to wheelchair users?
Yes, our Museum is fully accessible in all areas. Wheelchairs are available to borrow from our Reception free of charge on a pre-booked basis.

Can we book a self-led visit?
Yes, all visits are self-led. We do not operate guided tours however our staff would be happy to give a talk if requested in advance.

Can the Museum support children with additional needs?
Yes, we have a variety of measures in places to ensure everyone enjoys and benefits from their visit. Please get in touch with our admin team for further details on how we can assist:
Email: admin@edencamp.co.uk; Tel: 01653 697777

Do you have a Risk Assessment?
Yes, please head to the Schools section of our website for both general and Covid-19 specific risk assessments.

Virtual Tours

What equipment do I need for a Virtual Tour?
You simply need a device. As with our physical Museum, virtual tours are self-led. Additional resources are included in your virtual tour to assist! Our tours have been extensively tested on several devices, and screen sharing platforms. If you having difficulty, please do get in touch with our admin team:
Email: admin@edencamp.co.uk; Tel: 01653 697777

How do I purchase a Virtual Tour?
Head to our online shop to purchase your virtual tour. The Tour is purchased on a flat rate based on an average class size.
Please note: You will need to make an account to purchase premium content.

What happens after I’ve made a purchase?
When purchased, you will have access to our virtual tour of the museum. Once purchased, head back to the product you’ve bought on our website, ensure you are logged into your account, and your content should be visible on the page! (You can maximise this to full screen too!)
All huts are covered, including behind the scenes areas and additional resources for use. You will also receive a download link in your confirmation email for your FREE Teaching Resource Pack (normally £5).

How long can I use the Virtual Tour for?
You will have access to your tour for 30 days following your purchase date.

How can your Virtual Tour support the progression of my students?
There are several activities for the students to do as part of the virtual tour. The Museum is set out in chronological order so it is easy to navigate to a particular topic should you wish to concentrate on an area relevant to your studies.

I’ve paid a deposit for a physical school visit but can no longer travel. Can I use my deposit towards a virtual tour?
Unfortunately, this is not possible at this time. Please enquire with our admin team who can issue a refund for your deposit upon booking the virtual tour.

Is there a limit to how many people I can have on my tour?
There is no limit, however, we would recommend no more than 30 students at a time if you are screen sharing a teacher-led tour over a platform, such as Zoom. This prevents lagging.

Accessibility at Eden Camp

Do you have wheelchairs?
We provide wheelchairs for public use (please book before visiting, call 01653 697777). The Museum is fully accessible to all visitors.

Do you have changing facilities?
We have disabled toilets available which have been made larger to allow for assistance however unfortunately due to the nature of our buildings, we do not have any dedicated areas for changing.

Do you offer free or discounted admission for dedicated assistants or carers?
Accompanying carers with both disabled adults and children can gain free access to the Museum with valid ID (valid ID is PIP, DLA proof, Carer’s Passport, MAX Card or National Carer’s Card). This is on a 1:1 ratio ( one free ticket to one paying ticket). Please contact our admin team for more information.
Email: admin@edencamp.co.uk; Tel: 01653 697777

My question is not listed here, can you help?
We will do our best to help with your queries as far as we can. Please get in touch with our admin team for further details on how we can assist:
Email: admin@edencamp.co.uk; Tel: 01653 697777